Revocation right and Voluntary right of return for consumers
If you are a business entity within the meaning of § 14 of the German Civil Code (BGB), the following rights do not apply. The following provisions apply solely to consumers who have purchased jewelry through the online store and received the items via shipping.

 

RYIA offers thirty (30) days voluntary right of return that goes beyond the statutory right of revocation of fourteen (14) days.

 

I. Right of Revocation
(1) You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise the right to revocation, you must inform us (RYIA Fine Jewelry - Liu Global Solutions GmbH, Corneliusstraße 38, 80469 München, Deutschland, +49 89 24210300, service@ryia.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

 

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

 

Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us).

- To RYIA Fine Jewelry - Liu Global Solutions GmbH, Corneliusstraße 38, 80469 München, Deutschland, +49 89 24210300, service@ryia.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date _______________ (*)

- END OF THIS MODEL WITHDRAWAL FORM -

 

(2) The right of withdrawal does not exist, expires or can be excluded if a legally regulated case, a corresponding court decision or another legal reason exists. Legally regulated cases arise in particular from §§ 312 g or 356 BGB.

In particular, there is no right of withdrawal for the following contracts:

• for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive (personalized products and bespoke products) or the contracts are clearly tailored to the personal needs of the consumer.
• for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
• in the case of contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature.
• in the case of contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
• for contracts where the consumer has expressly requested the trader to visit him in order to carry out urgent repair or maintenance work. This does not apply to other services provided during the visit that the consumer has not expressly requested, or to goods delivered during the visit that are not necessarily required as spare parts for maintenance or repair.

(3) Furthermore, the right of revocation shall not apply to contracts for which the consumer already has a right of revocation pursuant to Sections 495, 506 to 513 BGB and not to contracts concluded outside business premises for which the consumer already has a right of revocation pursuant to Section 305 (1) to (6) KAGB.

(4) In the case of a contract for the supply of digital content not on a tangible medium, the right of withdrawal shall also expire if the trader has started to perform the contract after the consumer has

1. has expressly consented to the contractor commencing performance of the contract before expiry of the withdrawal period, and
2. has confirmed his knowledge that by giving his consent he loses his right of withdrawal at the beginning of the execution of the contract.

(5) The right of withdrawal shall expire, in particular in the case of a contract for the provision of services, even if the trader has provided the service in full and has only begun to provide the service after the consumer has given his express consent and at the same time confirmed his knowledge that he will lose his right of withdrawal upon full performance of the contract by the trader. In the case of an off-premises contract, the consumer's consent must be provided on a durable medium. In the case of a contract for the provision of financial services, the right of withdrawal shall expire, notwithstanding sentence 1, if the contract has been completely fulfilled by both parties at the express request of the consumer before the consumer exercises his right of withdrawal.

 

II. Voluntary right of return

(1) We grant you - exclusively in the case of a distance selling transaction between consumer and us - a 30-day voluntary right of return that goes beyond the statutory right of revocation exclusively with regard to the revocation period.

(2) The statutory right of withdrawal applicable to consumers shall not be affected by compliance with the rules on the supplementary, voluntarily granted right of return and shall remain unaffected by this. The conditions of the right of withdrawal apply exclusively and until the expiry of the statutory right of withdrawal as well as to this voluntary right of return; in particular with regard to the possible assumption of return costs and the consideration of reasons for exclusion of withdrawal in the case of special product and service requirements.

(3) The voluntarily granted right of return also does not limit the statutory warranty rights, which remain unrestricted for the partner.

(4) The voluntary right of return according to para. 1 ends after the expiry of the number of days specified in para. 1 after placing the order. The date of our order confirmation is decisive.

(5) The voluntary right of return can only be exercised if the goods are returned undamaged and in their original packaging with all enclosed documents and accessories.

(6) The voluntary right of return does not apply to products that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive (personalized products and bespoke products) or that are clearly tailored to the personal needs of the consumer, such as necklaces customized by you, products where the ring size has been changed and products with an engraving according to your wishes.

(7) If the goods were purchased using a voucher, the refund will also be made in the form of a voucher.

(8) Voluntary buy-back guarantee: We offer a voluntary buy-back guarantee for certain products. Further information on the conditions and modalities of the buy-back guarantee can be found in the appendix to these General Terms and Conditions as Buy-back guarantee conditions. The Buyback Guarantee Terms and Conditions are an integral part of these General Terms and Conditions and are deemed to be inseparably linked to them. We recommend that you read the appendix carefully in order to find out about the exact conditions of the buy-back guarantee. 

 

For more information, please refer to our Terms and Conditions.